Terms & Conditions

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reception@suncourt.co.nz / +64 7 378 8265 / 0800 786 268

Suncourt Hotels

Terms & Conditions

Suncourt Hotels

Terms & Conditions

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Rates

All rates are quoted in New Zealand Dollars on a per night basis and include GST of 15%. All accounts must be settled directly with Suncourt Hotel and Conference Centre in New Zealand Dollars on arrival unless arranged prior. 

All room rates quoted are based on single or double occupancy, it is an additional $40.00 per person per night when a room type can accommodate additional guests. We are unable to allow more than 2 adults in our accommodation units, additional guests where the room allows within family rooms can be made up of children. 

All credit card payments will incur a 2.9% transaction fee.

Reservations

Age: You must be 18yrs or over to check in. 

All reservations, bookings and enquiries can be made by Email or Direct to Suncourt and will be replied to within 24 hours. For instant confirmation please reserve via our website or alternatively call us directly.

E: reception@suncourt.co.nz

P : +64 7 378 8265

W: www.suncourt.nz

Reservations will require full customer details and credit card details. Payment will be taken in full at the time of arrival via an approved method of payment (Cash, Visa, MasterCard or Eftpos). Proof of ID will also be required as well as presentation of the credit card that was supplied when the booking was made.

Credit Card

All reservations require a current and valid credit card, this does not include a debit card or a prepaid travel card. This card will need to be presented on arrival with a copy of photo identification matching the credit card for security, this does not have to be your payment method. 

Suncourt Hotel and Conference Centre reserves the right to charge or pre-authorise a credit card on all bookings. Any outstanding amount left on your account after 10am on the morning of departure will be automatically charged to this card. 

An earlier departure than the reserved date, will not result in a refund unless the Hotel Management are able to re-sell the booked accommodation, in this case, an administration fee will apply.

Arrival and Departure Times

Check in time is 3pm 

Upon arrival, each guest will be required to sign a standard Suncourt Hotel and Conference Centre registration form, and accept the terms and conditions therein of his/her stay.

Check out time is 10am 

Subject to the Hotel status on the day of departure, late check-out may be available, please check with Reception should you require this facility. There may be a charge applied for a late check out. 

Late Check in

If you are unable to check in by 9pm, please phone us on 07 378 8265 to arrange your time of arrival.

Cancellation/refund policy

Free cancellation up to 48 hours before the date of your arrival (3:00pm Check-In). If cancelled or modified within 48 hours of your arrival or in case of no show, 100 percent of your stay will be charged to the credit card used to secure the booking. 

For all bookings there will be no refund for early check-out. 

The guest accepts to have their credit card charged in the event of any cancellation, no show late arrival or late departure. 

Please note – Special events and promotional room rates offer a no cancellation policy.

Noise Policy

For the comfort of all guests we do not allow any excessive noise. 

Please be mindful of other guests in the hotel and keep noise levels to a minimum at all times, this includes general conversation and TV’s after hours. If there is a noise complaint received against you, your room or any occupants/visitors of your room you will be issued a warning. If another noise complaint is received you will be asked to vacate Suncourt Hotel with no refund. If any loss of revenue is caused due to your noise levels, this cost will be charged against the credit card provided upon arrival, this includes other guests’ refunds if they are disrupted.

Smoking

Please smoke outside away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room or close to an open window or doorway we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be following guests refusing to stay in that booked room.

Room condition & Damage to Hotel Property

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of hotel property (including linen), any unhygienic uncleanliness, excessive mess or odour, which causes unwarranted cleaning time by Suncourt Hotel Staff, the Guest will be charged additional cleaning fees. 

Damage to Hotel property should be reported immediately. Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements.

Additional Guests & Child Policy

All room rates quoted are based on single or double occupancy, it is an additional $40.00 per person per night when a room type can accommodate additional guests. 

Children 3 years of age and under are free of charge when accompanied by a paying adult and using existing bedding. Where a port-a-cot is required, there is a charge of $20.00 per night for hire. In circumstances where additional beds or bedding are required or used, the extra person rate will apply. Beds that are unnecessarily used that are not part of the tariff could be charged as well. We also note that

it is the parent’s responsibility to supervise the child at all times while staying at Suncourt Hotel. This includes active supervision at the playground.

Visitors

Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property, and or discomfort to our inhouse guests, will be charged to the registered guest.

Overdue Accounts

All accounts are payable on arrival, any additional charges incurred during your stay must be settled on departure. We reserve the right to charge overdue/recovery fees on all accounts not paid by the due date.

Force Majeure

Suncourt Hotel and Conference Centre will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the Hotel.

No pets allowed

We have a strict no pets policy to ensure the comfort of all guests. This also includes pets in your vehicle parked on-site.