Terms & Conditions

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reception@suncourt.co.nz / +64 7 378 8265 / 0800 786 268

Suncourt Hotels

Terms & Conditions

Suncourt Hotels

Terms & Conditions

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Rates 

All rates are quoted in New Zealand Dollars on a per night basis and include GST of 15%. All accounts must be settled directly with Suncourt Hotel and Conference Centre in New Zealand Dollars on arrival unless arranged prior.

All room rates quoted are based on single or double occupancy, it is an additional $25.00 per person per night when a room type can accommodate additional guests.

Reservations 

Age: You must be 18yrs or over. 

All reservations, bookings and enquiries can be made by Email or Direct to Suncourt and will be replied to within 24 hours. For instant confirmation please reserve via our website or alternatively call us directly. 

E: reception@suncourt.co.nz 

P : +64 7 378 8265 

W: suncourt.nz 

Reservations will require full customer details and credit card details. Payment will be taken in full at the time of arrival via an approved method of payment (Cash, Visa, MasterCard or Eftpos). Proof of ID will also be required as well as presentation of the credit card that was supplied when the booking was made. 

Arrival and Departure Times 

Check in time is 3pm 

Upon arrival, each guest will be required to sign a standard Suncourt Hotel and Conference Centre registration form, and accept the terms and conditions therein of his/her stay. 

Check out time is 10am 

Subject to the Hotel status on the day of departure, late check-out may be available, please check with Reception should you require this facility. There may be a charge applied for a late check out. 

Late Check in 

If you are unable to check in by 9pm, please phone us on 07 378 8265 to arrange your time of arrival. 

Cancellation/refund policy 

Free cancellation up to 48 hours before the date of your arrival (3:00pm Check-In). If cancelled or modified within 48 hours of your arrival or in case of no show, 100 percent of your stay will be charged to the credit card used to secure the booking. 

For all bookings there will be no refund for early check-out. 

The guest accepts to have their credit card charged in the event of any cancellation. Please note – Special events and promotional room rates offer a no cancellation policy.

Credit Card guarantees 

All reservations require an authorisation of a current/valid credit card. No charge will be made via a payment gateway i.e. pay when you arrive. All credit card payments without the card being presented in reception at the time, will incur a transaction fee of 2.9% of the amount being processed 

Suncourt Hotel and Conference Centre reserves the right to charge or pre-authorise a credit card on bookings made via a booking site that has no payment gateway. 

Early departure than the reserved date, will not result in a refund unless the Hotel Management are able to re-sell the booked accommodation. 

$100.00 security bond 

In the event where a credit card (not debit card) can not be supplied upon arrival, Suncourt Hotel will require a $100.00 security bond and a copy of a valid form of photo identification. 

The guest will have the option to provide a $100.00 bond by their preferred payment method. This bond will be returned back to you on departure after a staff member has checked the room and everything has been left in satisfactory condition and no other complaints have been received from others. If the room check is satisfactory and no complaints have been received, the refund will be completed immediately in the same form it was provided. 

If your bond was taken by eftpos, Suncourt Hotel will process the refund and provide a copy of the transaction receipt as proof of completion. We are unable to offer a time frame to when this will show in your account as it depends on the bank you are with. Some banks can take up to 5 working days. If the funds are required immediately we would suggest that you provide a cash bond. 

Smoking 

Please smoke outside away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room or close to an open window or door way we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be following guests refusing to stay in that booked room. 

Room condition 

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of hotel property (including linen), any unhygienic uncleanliness, excessive mess or odour, which causes unwarranted cleaning time by Suncourt Hotel Staff, the Guest will be charged additional cleaning fees. 

No pets allowed

We have a strict no pets policy to ensure the comfort of all guests.  This also includes pets in your vehicle parked on-site.

Damage to Hotel Property 

Damage to Hotel property should be reported immediately. Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements.

Visitors 

Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property, and or discomfort to our inhouse guests, will be charged to the registered guest. 

Overdue Accounts 

All accounts are payable on arrival, any additional charges incurred during your stay can be settled on departure. All credit card payments without the card being presented in reception at the time, will incur a transaction fee of 2.9% of the amount being processed. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date. 

Child Policy 

Children 3 years of age and under are free of charge when accompanied by a paying adult and using existing bedding. Where a port-a-cot is required, there is a charge of $10.00 per night for hire. In circumstances where additional beds or bedding are required or used, the extra person 

rate will apply. Beds that are unnecessarily used that are not part of the tariff could be charged as well. We also note that it is the parent’s responsibility to supervise the child at all times while staying at Suncourt Hotel. This includes active supervision at the playground. 

Force Majeure 

Suncourt Hotel and Conference Centre will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the Hotel.